In short
- Account holders can request deletion from the workspace or by email.
- You have 30 days to export documents before a closed account is deleted.
- Backups are overwritten within 90 days.
- This page is the public account deletion link for the future mobile apps.
Who can ask
The owner of a workspace can delete documents, remove members, and close the workspace. Anyone can ask us to delete personal data we control about them. If you signed or received a document, the customer who sent it controls that document. We will pass your request to the customer, or tell you how to reach them.
How to delete your account
You can delete your account in any of these ways:
- In the workspace, open the account settings and request deletion.
- In the iOS or Android app, once it is released, open the account settings and request deletion.
- Email [email protected] from the address on the account with the subject “Delete my account”.
Before deleting, cancel any active subscription and export the documents you want to keep.
What we delete and when
After a verified request, we delete personal data on this schedule:
| Data | When it is deleted |
|---|---|
| Account profile and sign-in | Within 30 days of the request |
| Documents, templates, and evidence records | After the 30-day export period that follows account closure |
| Identity verification data | As described on the identity verification page |
| Analytics and advertising data we hold | Within 30 days. Data held by Google, Microsoft, Meta, or TikTok follows their own deletion tools |
| Support messages | Within 30 days, unless still needed for an open request |
| Backups | Overwritten on a rolling cycle within 90 days |
What we may keep
The law sometimes requires us to keep some data after a deletion request. We may keep invoices and tax records for as long as tax and accounting laws require, records needed to prevent fraud or abuse, data subject to a legal hold or needed for a legal claim, and a note that you asked for deletion so we do not contact you again. We keep this data only for those purposes and delete it when they end.
A document that you signed may still be held by the customer who sent it and by the other signers, who each received a copy. Deleting your account does not delete their copies.
Timing and confirmation
We confirm receipt within 10 business days and complete deletion within one month of a verified request, unless the law allows a longer period for a complex request, in which case we tell you why. We send a confirmation when it is done.
Removing the app
Removing the iOS or Android app from your phone deletes the data stored on the device, but it does not delete your cloud account. Use one of the methods above to delete the account.